Demonstrating Impact, Value and ROI
See my Dialog Quantum case study "Return on Investment" here http://quantum.dialog.com/q2_resources/casestudies/roi.pdf
In late 2001 the BNA Library conducted this ROI study to measure our impact on BNA's bottomline, and our research showed that for every $1.00 spent on the Library, we returned $1.26.
We will be updating the study this summer (2006) and I expect to post the update to the Quantum website in Fall 2006.
Marilyn Bromley Library Director BNA, Inc. firstname.lastname@example.org