Latest revision as of 15:50, 18 July 2005

The following information has been compiled from the vendor website and from Jody Fagan's Virtual Reference Software Comparison Spreadsheet (used with permission).

[edit] Features

• Co-browsing: full co-browse functionality with Windows 98 & newer used with Internet Explorer 5.0 & newer or Netscape 4.7 or Mac OS 9 used with Netscape 4.7 & newer. Page-push functionality works with Windows 98 & newer systems used with Mozilla, Firefox, or Netscape 6/7 or Mac OS 9 & newer used with Safari, IE, Netscape, or Firefox.
• No patron downloads
• Integrated e-mail
• Integrated knowlege base functionality
• Survey capability
• Session transcripts
• Customizable patron entry forms
• File-sharing capability
• Outsourcing available through Virtual Library Solutions

[edit] Pricing

• For a large academic library (~15,000 FTE), $1,995 set-up fee; $2,995 annual fee for 5 seats (minimum).
• On-site training is $1,500 per day (though free online training and videos are also available).

[edit] Libraries, Consortia & Others Using This Software

• Eastern Michigan University
• University of Toronto
• University of Arizona
• Sam Houston State University
• Franklin Pierce College (NH)

[edit] Literature/Case Studies From Institutions

• Behm, L.M. (2003) "Navigate the Net. One Library’s Experience with Review and Selection of Chat Software for Reference." Medical Reference Services Quarterly, 22(2), 85-92. [link]

[edit] User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please visit the vendor site.