LivePerson Timpani SB Contact Center
From Library Success: A Best Practices Wiki
(Difference between revisions)
(→Literature/Case Studies From Institutions) |
|||
| Line 16: | Line 16: | ||
* [http://library.austincc.edu/help/how/faq-chat-info.htm Austin Community College] | * [http://library.austincc.edu/help/how/faq-chat-info.htm Austin Community College] | ||
| − | = Literature/Case Studies From Institutions = | + | = Literature/Case Studies From Institutions = |
| + | * Eichler, L. and Halperin, M. (2000) LivePerson: keeping reference alive and clicking. ''eContent'', 23(3), 63-66. | ||
= User Reviews/Opinions Of This Software = | = User Reviews/Opinions Of This Software = | ||
Revision as of 18:51, 15 July 2005
Contents |
Features
- Cobrowsing
- Patron monitoring (allows you to initiate chat)
- Customer and operator survey capability
- Session transcripts
- Statistical information can be exported to Excel
- Integrated e-mail
- Integrated knowledge base
Pricing
$150 per month per concurrent seat
Libraries, Consortia & Others Using This Software
Literature/Case Studies From Institutions
- Eichler, L. and Halperin, M. (2000) LivePerson: keeping reference alive and clicking. eContent, 23(3), 63-66.
User Reviews/Opinions Of This Software
There are no reviews/opinions of the software at this time.
For more information, please see the vendor site.
