LivePerson Timpani SB Contact Center

From Library Success: A Best Practices Wiki
(Difference between revisions)
Jump to: navigation, search
 
(Literature/Case Studies From Institutions)
Line 16: Line 16:
 
* [http://library.austincc.edu/help/how/faq-chat-info.htm Austin Community College]
 
* [http://library.austincc.edu/help/how/faq-chat-info.htm Austin Community College]
  
= Literature/Case Studies From Institutions =  
+
= Literature/Case Studies From Institutions =
 +
* Eichler, L. and Halperin, M. (2000) LivePerson: keeping reference alive and clicking. ''eContent'', 23(3), 63-66.
  
 
= User Reviews/Opinions Of This Software =
 
= User Reviews/Opinions Of This Software =

Revision as of 18:51, 15 July 2005

Contents

Features

  • Cobrowsing
  • Patron monitoring (allows you to initiate chat)
  • Customer and operator survey capability
  • Session transcripts
  • Statistical information can be exported to Excel
  • Integrated e-mail
  • Integrated knowledge base

Pricing

$150 per month per concurrent seat

Libraries, Consortia & Others Using This Software

Literature/Case Studies From Institutions

  • Eichler, L. and Halperin, M. (2000) LivePerson: keeping reference alive and clicking. eContent, 23(3), 63-66.

User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please see the vendor site.

Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox