OCLC QuestionPoint

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''The following information has been compiled from the vendor website and from Jody Fagan's [http://peregrin.jmu.edu/~faganjc/ Virtual Reference Software Comparison Spreadsheet] (used with permission).''
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= Features =
 
= Features =
 
* Oriented toward cooperatives and consortia
 
* Oriented toward cooperatives and consortia
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* Co-browse functionality
 
* Integrated e-mail  
 
* Integrated e-mail  
* Cooperative knowledge base
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* Local and global knowledge bases 
 
* Survey capability  
 
* Survey capability  
 
* Session transcripts  
 
* Session transcripts  
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= Pricing =  
 
= Pricing =  
''No pricing information is available at this time.''
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QuestionPoint consists of two components: the reference management software and 24/7 cooperative coverage. Pricing depends on the number of libraries participating and whether or not 24/7 coverage is utilized. If it is, pricing is determined by population served.
  
 
= Libraries, Consortia & Others Using This Software =  
 
= Libraries, Consortia & Others Using This Software =  
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= User Reviews/Opinions Of This Software =
 
= User Reviews/Opinions Of This Software =
 
''There are no reviews/opinions of the software at this time.''
 
''There are no reviews/opinions of the software at this time.''
 
  
 
'''For more information, please see the [http://questionpoint.org/ vendor site].'''
 
'''For more information, please see the [http://questionpoint.org/ vendor site].'''

Revision as of 15:57, 18 July 2005

The following information has been compiled from the vendor website and from Jody Fagan's Virtual Reference Software Comparison Spreadsheet (used with permission).

Contents

Features

  • Oriented toward cooperatives and consortia
  • Co-browse functionality
  • Integrated e-mail
  • Local and global knowledge bases
  • Survey capability
  • Session transcripts
  • Outsourcing available (through 24/7 Reference Cooperative)

Pricing

QuestionPoint consists of two components: the reference management software and 24/7 cooperative coverage. Pricing depends on the number of libraries participating and whether or not 24/7 coverage is utilized. If it is, pricing is determined by population served.

Libraries, Consortia & Others Using This Software

Literature/Case Studies From Institutions

  • Truelson, J.A. (2004) "Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US." Australian Academic & Research Libraries, 35(4), 301-8.
  • Markgren, S., Ascher, M.T. and S.J. Crow. (2004) "Asked and Answered-Online: How Two Medical Libraries Are Using OCLC's QuestionPoint to Answer Reference Questions." Medical Reference Services Quarterly, 23(1), 13-28.
  • Wanserski, J. (2003) "From AskWendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service." Internet Reference Services Quarterly, 8(1/2), 71-94.
  • O'Leary, Mick. (2003) "QuestionPoint Fortifies Libraries in Internet Age." Online, 27(3), 70-72.
  • Quint, B.E. (2002) "QuestionPoint marks new era in virtual reference." Information Today, 19(7), 50,54.

User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please see the vendor site.

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