Online Reference

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(Libraries Using Skype Reference)
(Libraries Offering SMS Reference Services)
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*[http://library.alliant.edu/screens/ask_a_librarian.html Alliant International University (CA)]: Uses Google Voice (send SMS to 707-968-7542)
 
*[http://library.alliant.edu/screens/ask_a_librarian.html Alliant International University (CA)]: Uses Google Voice (send SMS to 707-968-7542)
 
*[http://www.library.american.edu/ask/im.html American University Library (DC)]: Uses Google Voice (send SMS to 571-766-6349)
 
*[http://www.library.american.edu/ask/im.html American University Library (DC)]: Uses Google Voice (send SMS to 571-766-6349)
*[http://www.baylor.edu/lib/ask Baylor University Libraries (TX) ] - Uses Google Voice
+
*[http://www.baylor.edu/lib/ask Baylor University Libraries (TX)] - Uses Google Voice (send SMS to 254-275-4340)
 
*[http://vrlplus.cb.docutek.com/depaullaw/vrl_entry.asp DePaul University College of Law Library (IL)] - Uses Google Voice (SMS to 773-980-6894)
 
*[http://vrlplus.cb.docutek.com/depaullaw/vrl_entry.asp DePaul University College of Law Library (IL)] - Uses Google Voice (SMS to 773-980-6894)
 
*[http://library.fuqua.duke.edu/askus.htm Duke University Business Library (NC)] - Uses Google Voice (SMS to 919-627-7842)
 
*[http://library.fuqua.duke.edu/askus.htm Duke University Business Library (NC)] - Uses Google Voice (SMS to 919-627-7842)
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*[http://www.tscpl.org/ask/ Topeka-Shawnee County Public Library (KS)] - Uses Google Voice (send SMS to 785-274-9494)
 
*[http://www.tscpl.org/ask/ Topeka-Shawnee County Public Library (KS)] - Uses Google Voice (send SMS to 785-274-9494)
 
*[http://www.library.uni.edu/ask-us-research-help University of Northern Iowa Library (IA)] - Uses Google Voice (send SMS to 319-242-1508)
 
*[http://www.library.uni.edu/ask-us-research-help University of Northern Iowa Library (IA)] - Uses Google Voice (send SMS to 319-242-1508)
 +
*[http://www.lib.utc.edu/IM.html University of Tennessee-Chattanooga Library (TN)] - Uses Google Voice (send SMS to 423-521-0564)
 +
*[http://www.lib.utk.edu/askusnow/ University of Tennessee-Knoxville Library (TN)] - Uses Google Voice (send SMS to 865-266-9275)
 
*[http://www.utulsa.edu/libraries/mcfarlin/ask-a-librarian.aspx University of Tulsa Library (OK)] - Uses Google Voice (send SMS to 918-764-5943)
 
*[http://www.utulsa.edu/libraries/mcfarlin/ask-a-librarian.aspx University of Tulsa Library (OK)] - Uses Google Voice (send SMS to 918-764-5943)
 
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia Library (VA)] - Uses Upside Wireless' Virtual SMS (send SMS to 434-260-1882)
 
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia Library (VA)] - Uses Upside Wireless' Virtual SMS (send SMS to 434-260-1882)
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*[http://www.lib.muohio.edu/askus/ Miami University Library (OH)]
 
*[http://www.lib.muohio.edu/askus/ Miami University Library (OH)]
 
*[http://www.mid.muohio.edu/library/contactus.htm Miami University-Middletown Library (OH)]
 
*[http://www.mid.muohio.edu/library/contactus.htm Miami University-Middletown Library (OH)]
 +
*[http://library.mtsu.edu/help/needhelp.php Middle Tennessee State University Library (TN)]
 
*[http://www.newprovidencelibrary.org/index.php?option=com_content&view=category&layout=blog&id=51&Itemid=103 New Providence Memorial Library (NJ)]
 
*[http://www.newprovidencelibrary.org/index.php?option=com_content&view=category&layout=blog&id=51&Itemid=103 New Providence Memorial Library (NJ)]
 +
*[http://www3.northern.edu/library/contact.html Northern State University Library (SD)]
 
*[http://www.library.okstate.edu/services/im.htm Oklahoma State University Library (OK)]
 
*[http://www.library.okstate.edu/services/im.htm Oklahoma State University Library (OK)]
 
*[http://libraries.psu.edu Penn State University Libraries (PA)]
 
*[http://libraries.psu.edu Penn State University Libraries (PA)]
 
*[http://library.pepperdine.edu/services/ask/text.html Pepperdine University Library (CA)]
 
*[http://library.pepperdine.edu/services/ask/text.html Pepperdine University Library (CA)]
 
*[http://www.pct.edu/LIBRARY/research/instantmessage.htm Pennsylvania College of Technology (PA)]
 
*[http://www.pct.edu/LIBRARY/research/instantmessage.htm Pennsylvania College of Technology (PA)]
 +
*[http://www.presentation.edu/Library/contact1.htm Presentation College Library (SD)]
 
*[http://library.samford.edu/service/askalib.html Samford University Library (AL)]
 
*[http://library.samford.edu/service/askalib.html Samford University Library (AL)]
 
*[http://library.albany.edu/help/im State University of New York-Albany Library (NY)]
 
*[http://library.albany.edu/help/im State University of New York-Albany Library (NY)]
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*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library (AU)]
 
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library (AU)]
 
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library (TX)]
 
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library (TX)]
 +
*[http://lib.trinity.edu/lib2/ask_lib.php#text Trinity University Library (TX)]
 
*[http://www.uakron.edu/law/library/imref.dot University of Akron Law Library (OH)]
 
*[http://www.uakron.edu/law/library/imref.dot University of Akron Law Library (OH)]
 
*[http://library.ucmo.edu/blog2/?p=171 University of Central Missouri Library (MO)]
 
*[http://library.ucmo.edu/blog2/?p=171 University of Central Missouri Library (MO)]
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*[http://www.library.pitt.edu/reference/ University of Pittsburgh Library (PA)]
 
*[http://www.library.pitt.edu/reference/ University of Pittsburgh Library (PA)]
 
*[http://www.usc.edu/libraries/services/ask_a_librarian/ University of Southern California Library (CA)]
 
*[http://www.usc.edu/libraries/services/ask_a_librarian/ University of Southern California Library (CA)]
 +
*[http://lib.utsa.edu/ask/?utm_source=homepage University of Texas-San Antonio Library (TX)]
 
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University Library (NC)]
 
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University Library (NC)]
 
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (OH)]
 
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (OH)]

Revision as of 06:58, 18 January 2010

Contents

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Gaim - Open Source, multiple network (Recommended by Meredith) (renamed Pidgin as of April 6, 2007)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software We Like for Other Types of Online Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.

Libraries Offering SMS Reference Services

Libraries Offering SMS by AIM Hack

Libraries Using Mosio's Text a Librarian

Libraries Using Skype Reference

Libraries Using IM Reference

This section now has its own page.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

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