Online Reference

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*[http://www.wou.edu/provost/library/research/reference.php Western Oregon University Library (OR)]
 
*[http://www.wou.edu/provost/library/research/reference.php Western Oregon University Library (OR)]
 
*[http://library.willamette.edu/help/ Willamette University Library (OR)]
 
*[http://library.willamette.edu/help/ Willamette University Library (OR)]
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== Libraries Using libraryh3lp for Embedded Chat ==
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*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
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*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
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*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
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*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
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*[http://fama.us.es/ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [http://bib.us.es/servicios/pregunte/index-ides-idweb.html Pregunte al bibliotecario]
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*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library] Ask A Librarian
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*[http://www.csuchico.edu/library/ask.html California State University-Chico]
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*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
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*[http://libraries.claremont.edu/help/askus/ Claremont Colleges]
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*[http://ccclib.org Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
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*[http://library.depaul.edu DePaul University]
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*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University]
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*[http://library.iit.edu/ask/ Illinois Institute of Technology]
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*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
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*[http://library.lmu.edu/get_help.htm Loyola Marymount University - Los Angeles, CA]
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*[http://library.neiu.edu/ask.html Northeastern Illinois University]
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*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN]
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*[http://library.sbcc.edu/contact.html Santa Barbara City College - Santa Barbara, CA]
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*[http://www.skokielibrary.info Skokie Public Library]
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*[http://www.kslib.info State Library of Kansas]
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*[http://www.tillabook.info Tillamook County Library]
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*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
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*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
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*[http://www.library.wisc.edu/ask/ University of Wisconsin Madison]
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*[http://www.valdosta.edu/library/ask.php Valdosta State University]
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*[http://www.worthingtonlibraries.org/ Worthington Public Libraries]
  
 
=== Libraries Using Mosio's Text a Librarian ===
 
=== Libraries Using Mosio's Text a Librarian ===

Revision as of 21:27, 1 February 2010

Contents

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Gaim - Open Source, multiple network (Recommended by Meredith) (renamed Pidgin as of April 6, 2007)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software We Like for Other Types of Online Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.

Libraries Offering SMS Reference Services

Libraries Offering SMS by AIM Hack

Libraries Using libraryh3lp for Embedded Chat

Libraries Using Mosio's Text a Librarian

Libraries Using Skype Reference

Libraries Using IM Reference

This section now has its own page.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

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