Online Reference

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(Libraries Using Virtual Reference Services)
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* [[Libraries Offering Skype Reference]]
* [[Libraries Offering Skype Reference]]
== Libraries Offering SMS Reference Services ==
*[ Alliant International University (CA)]: Uses Google Voice (send SMS to 707-968-7542)
*[ American University Library (DC)]: Uses Google Voice (send SMS to 571-766-6349)
*[ Baylor University Libraries (TX)] - Uses Google Voice (send SMS to 254-275-4340)
*[ Brigham-Young University Library (UT)] - Uses Google Voice (send SMS to 801-610-9024)
*[ DePaul University College of Law Library (IL)] - Uses Google Voice (SMS to 773-980-6894)
*[ Duke University Business Library (NC)] - Uses Google Voice (SMS to 919-627-7842)
*[ Duke University Divinity Library (NC)] - Uses Google Voice (SMS to 919-289-9348)
*[ Elmhurst College Library (IL)] - Uses Google Voice (SMS to 630-384-9409)
*[ Framingham State College Library (MA)] - Uses MyInfoQuest (SMS to 309-222-7740)
*[ Miami University-Hamilton Library (OH)] - Uses Google Voice (SMS to 513-360-8398)
*[ North Carolina State State University Libraries (NC)] - Uses Google Voice (SMS to 919-627-8031)
*[ Northeastern Illinois University Library (IL)] - Uses Google Voice (SMS to 773-442-2758)
*[ Orange County Library System (FL)] - Uses Google Voice (send SMS to 407-574-1146)
*[ Reed College Library (OR)] - Uses Google Voice (send SMS to 707-733-3542)
*[ Santa Barbara City College Library (CA)] - Uses Google Voice (send SMS to 805-699-5874)
*[ Southeastern Louisiana University Library (LA)] - Uses Altarama (SMS to 985-956-0589)
*[ St. Francis College Library (NY)] - Uses Google Voice (SMS to 347-471-0696)
*[ State Library of Kansas (KS)] - Uses Google Voice (send SMS to 785-256-0733)
*[ Topeka-Shawnee County Public Library (KS)] - Uses Google Voice (send SMS to 785-274-9494)
*[ University of Northern Iowa Library (IA)] - Uses Google Voice (send SMS to 319-242-1508)
*[ University of Tennessee-Chattanooga Library (TN)] - Uses Google Voice (send SMS to 423-521-0564)
*[ University of Tennessee-Knoxville Library (TN)] - Uses Google Voice (send SMS to 865-266-9275)
*[ University of Tulsa Library (OK)] - Uses Google Voice (send SMS to 918-764-5943)
*[ University of Virginia Library (VA)] - Uses Upside Wireless' Virtual SMS (send SMS to 434-260-1882)
*[ Utah State Law Library (UT)] - Uses Google Voice (send SMS to 801-432-0898)
=== Libraries Offering SMS by AIM Hack ===
*[ Adrian College Library (MI)]
*[ Arlington Heights Memorial Library (IL)]
*[ Ball State University (IN)]
*[ Binghamton University Library (NY)]
*[ Bryant University Library (RI)]
*[ Bucknell University Library (PA)]
*[ Butler University Library (IN)]
*[ Butler University Science Library (IN)]
*[ California State University-Monterey Bay (CA)]
*[ College of Charleston Library (SC)]
*[ College of DuPage Library (IL)]
*[ College of Lake County Library (IL)]
*[ Dowling College Library (NY)]
*[ Duke University Library (NC)]
*[ Duke University Medical Center Library (NC)]
*[ East Carolina University Library (NC)]
*[ Fairfield University Library (CT)]
*[ George Fox University Library (OR)]
*[ Greenfield Community College Library (MA)]
*[ Harford Community College Library (MD)]
*[ Hinsdale Public Library (IL)]
*[ Houston Community College Library (TX)]
*[ Illinois Institute of Technology Library (IL)]
*[ Indiana University-South Bend Library (IN)]
*[ Kansas State University Library (KS)]
*[ Loyola Marymount University Library (CA)]
*[ Marygrove College Library (MI)]
*[ Maui Community College Library (HI)]
*[ Miami University Library (OH)]
*[ Miami University-Middletown Library (OH)]
*[ Middle Tennessee State University Library (TN)]
*[ New Providence Memorial Library (NJ)]
*[ Northern State University Library (SD)]
*[ Oklahoma State University Library (OK)]
*[ Penn State University Libraries (PA)]
*[ Pepperdine University Library (CA)]
*[ Pennsylvania College of Technology (PA)]
*[ Presentation College Library (SD)]
*[ Samford University Library (AL)]
*[ State University of New York-Albany Library (NY)]
*[ State University of New York-Plattsburgh Library (NY)]
*[ St. Mary College Library (IN)]
*[ Swinburne University of Technology Library (AU)]
*[ Texas Christian University Library (TX)]
*[ Trinity University Library (TX)]
*[ University of Akron Law Library (OH)]
*[ University of Central Missouri Library (MO)]
*[ University of Central Oklahoma Library (OK)]
*[ University of Delaware Library (DE)]
*[ University of Georgia Library (GA)]
*[ University of Illinois Library (IL)]
*[ University of Iowa Library (IA)]
*[ University of Iowa Library for the Health Sciences (IA)]
*[ University of Kansas Library (KS)]
*[ University of Maryland-Baltimore County Library (MD)]
*[ University of Maryland Engineering Library (MD)]
*[ University of Maryland-University College (MD)]
*[ University of Minnesota-Duluth Library (MN)]
*[ University of Minnesota-Morris Library (MN)]
*[ University of New Hampshire Library (NH)]
*[ University of Pittsburgh Library (PA)]
*[ University of Southern California Library (CA)]
*[ University of Texas-San Antonio Library (TX)]
*[ Wake Forest University Library (NC)]
*[ Washington-Centerville Public Library (OH)]
*[ Western Oregon University Library (OR)]
*[ Willamette University Library (OR)]
=== Libraries Using libraryh3lp for Embedded Chat ===
*[ American University, Washington, DC]
*[ Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[ Baylor University, Ask a Librarian page]
*[ Baylor University Crouch Fine Arts Library]
*[ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [ Pregunte al bibliotecario]
*[ Brigham Young University Harold B. Lee Library] Ask A Librarian
*[ California State University-Chico]
*[ California State University Fullerton, Pollak Library]
*[ Claremont Colleges]
*[ Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
*[ DePaul University]
*[ Emory University]
*[ Illinois Institute of Technology]
*[ K-State Libraries, Kansas State University]
*[ Loyola Marymount University - Los Angeles, CA]
*[ Northeastern Illinois University]
*[ Rochester Public Library, MN]
*[ Santa Barbara City College - Santa Barbara, CA]
*[ Skokie Public Library]
*[ State Library of Kansas]
*[ Tillamook County Library]
*University of North Carolina at Chapel Hill [ main ask-a-librarian page], [ catalog], [ many coursepages].
*University of Western Ontario [ Taylor Library], [ Business Library],and various [ Browse by Program pages]
*[ University of Wisconsin Madison]
*[ Valdosta State University]
*[ Worthington Public Libraries]
=== Libraries Using Mosio's Text a Librarian ===
*[ Ada Community Library – Boise, ID]
*[ Agnes Scott College - McCain Library - Decatur, GA]
*[ Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
*[ Beaver Dam Community Library - Beaver Dam, WI]
*[ Boston College - University Libraries - Boston, MA]
*[ California Institute of Technology – Caltech Library Services – Pasadena, CA]
*[ California State University, Northridge – Oviatt Library – Northridge, CA]
*[ Carol Stream Public Library – Carol Stream, IL]
*[ Carroll County Public Library – New Windsor, MD]
*[!.htm Chapin Memorial Library – Myrtle Beach, SC]
*[ Charleston County Public Library - Charleston, SC]
*[ College of St. Benedict / Saint Johns University - St. Joseph, MN]
*[ Colorado State University, Pueblo – University Library – Pueblo, CO]
*[ Cornell University - Cornell University Library Labs - Ithaca, NY]
*[ Dartmouth College - College Library - Hanover, NH]
*[ Davidson College – E.H. Little Library – Davidson, NC]
*[ Denton Public Library - Denton, TX]
*[ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
*[ Duquesne University - Gumberg Library - Pittsburgh, PA]
*[ East Baton Rouge Parish Library - Baton Rouge, LA]
*[ Evansville-Vanderburgh Public Library – Evansville, IN]
*[ Falmouth Public Library - Falmouth, MA]
*[ Florida Atlantic University – University Libraries – Boca Raton, FL]
*[ Free Library of Philadelphia, Philadelphia, PA]
*[ Geneva Public Library - Geneva, IL]
*[ Goodwin College - College Library - East Hartford, CT]
*[ Hartford Public Library - Hartford, CT]
*[ Haverhill Public Library - Haverhill, MA]
*[ Henderson District Public Libraries – Henderson, NV]
*[ Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
*[ Kent State University – University Libraries – Kent, OH]
*[ La Crosse Public Library - La Crosse, WI]
*[ Langston University – University Libraries – Langston, OK]
*[ Loyola University of Chicago – Cudahy Library – Chicago, IL]
*[ Mastics-Moriches-Shirley Community Library - Shirley, NY]
*[ Memorial Hall Library – Andover, MA]
*[ Middlebury College - College Libraries – Middlebury, VT]
*[ Moline Public Library – Moline, IL]
*[ Monterey Institute of International Studies - William Tell Coleman Library - Monterey, CA]
*[ Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
*[ Newark Public Library – Newark, NJ]
*[ Ouachita Parish Public Library – Monroe, LA]
*[ Pasadena City College - Shatford Library – Pasadena, CA]
*[ Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
*[ Plainfield Public Library - Plainfield, IL]
*[ Point Park University – University Library – Pittsburgh, PA]
*[ Princeton Public Library – Princeton, NJ]
*[ Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
*[ Sachem Public Library – Sachem, NY]
*[ San Jose Public Library - San Jose, CA]
*[ San Jose State University - University Library - San Jose, CA]
*[ Santa Clara County Public Libraries – Santa Clara, CA]
*[ Santa Clara University - University Library -  Santa Clara, CA]
*[ Santa Clara University - Heafey Law Library – Santa Clara, CA]
*[ Seattle Pacific University - University Library – Seattle, WA]
*[ Southwestern College – Deets Library – Winfield, KS]
*[ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
*[ Springfield College - Babson Library - Springfield, MA]
*[ St. Charles Public Library – St. Charles, IL]
*[ Terrebonne Parish Library System - Houma, LA]
*[ Towson University – Cook Library – Towson, Maryland]
*[ University of California - Doe/Moffitt Libraries – Berkeley, CA]
*[ University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
*[ University of California Merced - Library - Merced, CA]
*[ University of Michigan - Dearborn - Mardigian Library - Dearborn, MI]
*[ University of Missouri, Kansas City – University Libraries – Kansas City, MO]
*[ University of Nevada - University Library - Las Vegas, NV]
*[ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
*[ University of St. Thomas - Doherty Library - Houston, TX]
*[ Wagner College - Horrmann Library - Staten Island, NY]
*[ William Paterson University – Cheng Library – Wayne, NJ]
*[ Yale University - University Libraries - New Haven, CT]
*[ Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]
== Libraries Using Skype Reference ==
== Libraries Using Skype Reference ==

Revision as of 00:31, 2 February 2010


Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Gaim - Open Source, multiple network (Recommended by Meredith) (renamed Pidgin as of April 6, 2007)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software We Like for Other Types of Online Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.

Libraries Using Skype Reference

Libraries Using IM Reference

This section now has its own page.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

Personal tools