Online Reference

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(Libraries Using IM Reference)
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== Software We Like for IM Reference ==
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''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
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*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
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*[http://www.pidgin.im/ Pidgin]  - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
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*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
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*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
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*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
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** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
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*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
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*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
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*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
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== Software for SMS Reference ==
 
== Software for SMS Reference ==
 
*[http://www.google.com/sms/ Google SMS]
 
*[http://www.google.com/sms/ Google SMS]
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*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
 
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
  
== Software We Like for IM Reference ==
+
== Software We Like for Online VoIP/Video Reference ==
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
+
 
+
*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
+
*[http://www.pidgin.im/ Pidgin]  - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
+
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
+
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
+
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
+
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
+
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
+
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
+
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
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== Software We Like for Other Types of Online Reference ==
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''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
  
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== Libraries Using Virtual Reference Services ==
 
== Libraries Using Virtual Reference Services ==
 
 
Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
 
Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
  
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* [[Libraries Offering VoIP or Video Reference]]
 
* [[Libraries Offering VoIP or Video Reference]]
  
 
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== Blogs/Websites to Watch ==
 
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= Blogs/Websites to Watch =
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*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan

Revision as of 00:36, 2 February 2010

Contents

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Pidgin - Open Source, multiple network (Recommended by Meredith)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for Online VoIP/Video Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

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