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(Libraries Using Virtual Reference Services)
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== Libraries Using Virtual Reference Services ==
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* [[Libraries Using IM Reference]] - organized geographically - please add your library to this list first if you're offering IM reference as it is the definitive list.
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** [[Libraries Using Specific Types of Software for Embedded Chat]]
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* [[Libraries Offering SMS Reference Services]]
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* [[Libraries Offering VoIP or Video Reference]]
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You can also check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
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== Software We Like for IM Reference ==
 
== Software We Like for IM Reference ==
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''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
  
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*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
 
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
 
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
 
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
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== Software for SMS Reference ==
 
== Software for SMS Reference ==
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*[http://www.google.com/sms/ Google SMS]
 
*[http://www.google.com/sms/ Google SMS]
 
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
 
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
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*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
 
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
 
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
 
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
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== Software We Like for Online VoIP/Video Reference ==
 
== Software We Like for Online VoIP/Video Reference ==
 +
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
  
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*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']
 
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']
  
== Libraries Using Virtual Reference Services ==
 
  
* [[Libraries Using IM Reference]] - organized geographically - please add your library to this list first if you're offering IM reference as it is the definitive list.
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== Blogs/Websites to Watch ==
** [[Libraries Using Specific Types of Software for Embedded Chat]]
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* [[Libraries Offering SMS Reference Services]]
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* [[Libraries Offering VoIP or Video Reference]]
+
  
You can also check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
 
 
== Blogs/Websites to Watch ==
 
 
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
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*[http://libraryh3lp.blogspot.com/ Library H3lp]
 
*[http://libraryh3lp.blogspot.com/ Library H3lp]
  
= Specific Blog Posts/Articles to Check Out =
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== Specific Blog Posts/Articles to Check Out ==
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*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
 
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
 
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
 
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
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*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries.  Volume: 13 Issue: 4, 2006   
 
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries.  Volume: 13 Issue: 4, 2006   
  
= Resources for IM Reference Training =
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== Resources for IM Reference Training ==
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*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.
 
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.
  

Revision as of 00:42, 2 February 2010

Contents

Libraries Using Virtual Reference Services

You can also check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.


Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Pidgin - Open Source, multiple network (Recommended by Meredith)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)


Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries


Software We Like for Online VoIP/Video Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!


Blogs/Websites to Watch


Specific Blog Posts/Articles to Check Out


Resources for IM Reference Training

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