Online Reference - Revision history

NJC: /* Software for SMS Reference */

2013-03-05T05:24:33Z

‎Software for SMS Reference

NJC: /* Software We Like for IM Reference */

2013-03-05T05:22:30Z

‎Software We Like for IM Reference

Christinedrew: /* Software We Like for IM Reference */

2012-06-19T13:35:35Z

‎Software We Like for IM Reference

Meredith: Reverted edits by Piternoize (talk) to last revision by Kat

2012-02-03T02:26:03Z

Reverted edits by Piternoize (talk) to last revision by Kat

Piternoize at 11:42, 2 February 2012

2012-02-02T11:42:49Z

Kat at 13:24, 30 November 2011

2011-11-30T13:24:10Z

Kat: /* Software We Like for IM Reference */

2011-11-30T13:21:28Z

‎Software We Like for IM Reference

Meredith: Reverted edits by Magalifeacc (talk) to last revision by Tom.pasley

2011-11-19T03:56:25Z

Reverted edits by Magalifeacc (talk) to last revision by Tom.pasley

Magalifeacc at 13:42, 16 November 2011

2011-11-16T13:42:55Z

Tom.pasley: /* Software We Like for IM Reference */

2010-11-18T01:53:33Z

‎Software We Like for IM Reference

@@ Line 38: / Line 38: @@
 **From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
 **Standard messaging rates will apply
-*[http://www.textalibrarian.com Text a Librarian, Powered by Mosio] - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies.  Used by single branch libraries or multi-library cooperatives.
+*[http://www.textalibrarian.com Text a Librarian, Powered by Mosio for Libraries] - Text Message (SMS) Reference Services. Available in 16 countries and now combined with Mosio for Libraries full patron support software suite - all channels (Text Messaging, Web Chat and Email).
 *[http://libraryh3lp.blogspot.com/2010/06/super-cool-new-sms-gateway-twilio.html LibraryH3lp Twilio SMS Gateway] - Patrons text a phone number, not a short code/keyword combination.  US phone numbers only; international texts can be received and sent.  Text messages can be flexibly routed and transferred among librarians.
 *[http://libraryh3lp.com/docs/sms-gateway-android.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp.  Patrons text a phone number, not a short code/keyword combination.  Text messages can be flexibly routed and transferred among librarians.

@@ Line 22: / Line 22: @@
 *[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
 *[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
 *[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
 *[http://www.livezilla.net LiveZilla] - Personalisable widget with Windows client software. Offline chat requests are sent via email. Free! (''Recommended by [[User:tom.pasley|Tom]]'')

@@ Line 19: / Line 19: @@
 *[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
 ** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
 *[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
 *[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

@@ Line 130: / Line 130: @@
 == Resources for IM Reference Training ==
-*[http://www.assignmentexpert.com/math/algebra.html help with algebra homework]
 *[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

@@ Line 130: / Line 130: @@
 == Resources for IM Reference Training ==
+*[http://www.assignmentexpert.com/math/algebra.html help with algebra homework]
 *[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

← Older revision		Revision as of 13:24, 30 November 2011
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	*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin\|Colin]]'']		*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin\|Colin]]'']

		+	==Online Reference Assistance, AKA Virtual reference==
		+	For a working definition see [http://liswiki.org/wiki/Virtual_reference LIS Wiki Virtual Reference]
		+
		+	For guidelines, see [http://www.ala.org/ala/mgrps/divs/acrl/events/elearning/courses/VirtualReference.cfm ACRL Virtual Reference Guidelines]
		+
		+	For "Best Practices," see [http://www.libsuccess.org/index.php?title=Online_Reference Library Success: Online Reference] wiki includes international list of libraries providing online reference service.
		+
		+	===Online Reference Providers (Software and Outsourcing)===
		+	* [http://www.atg.com/en/products-services/optimization/live-help/?refId=is ATG LiveHelp]- Generic help desk platform
		+	*[http://questionpoint.org/ QuestionPoint] OCLC platform specific to library reference service
		+	*[http://www.tutor.com/ Tutor.com] Tutoring platform
		+	*[http://www.altarama.com/page/VRLplus.aspx Altarama VRLplus] platform specific to library reference service
		+
		+	==Easy Screen-Capture Technology==
		+
		+	===Jing===
		+
		+	Jing, a Techsmith product, allows you to make quick videos on the fly. It is easy to initiate and produce a recording to be uploaded on a Screecast.com account. Although Jing doesn't offer much in the way of editing capabilities, it works really well for e-mail reference and reference via chat. Instead of typing instructions out, show them with a quick screencast. Also, you can easily import the file into Camtasia (also a Techsmith product) and do some editing from there. For more information, visit http://www.techsmith.com/jing/.
		+	----
		+
		+	==Reference Management Technology==
		+
		+
		+	*'''Reference Management, Statistics Software, and Ways to Measure Reference Interactions''':
		+	**[http://www.desktracker.com/ Desk Tracker by Compendium]
		+	**[http://www.gimlet.us/ Gimlet]
		+	**[http://code.google.com/p/libstats/ Libstats] PHP/mysql open source program
		+	**[http://www.altarama.com/page/RefTracker.aspx RefTracker by Altamara]
		+	***[http://www.altarama.com/page/DeskStats.aspx Desk Stats by Altarama]
		+	**[http://www.sitescripter.com/main/index.php SiteScripter]
		+	**[http://www.zoho.com/creator/ ZOHO Creator] 2 apps for free
		+	***See [http://oedb.org/blogs/ilibrarian/2007/reference-statistics-with-zoho-creator/ iLibrarian Reference Statistics with ZOHO Creator]
		+	**[http://www.dom.edu/library/READ/presandpub.html Reference Effort Assessment Data] A method developed by Bella Karr Gerlich to collective qualitative data on reference interactions.
		+
		+	*'''Collegial Reference" communicatiing amoung colleagues''':
		+	**[http://sites.google.com/?hl=en&tab=w3 Google sites] If your institution doesn't have an intranet readily available, Google sites is a easy way to create a private site for sharing between colleages. News, policies, login details for technology can be centralized using a very easy interface that those without any technical affinity can use.

	== Blogs/Websites to Watch ==		== Blogs/Websites to Watch ==

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 *[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
 *[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
 *[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
 *[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich