Online Reference

From Library Success: A Best Practices Wiki
Revision as of 18:42, 17 January 2010 by Bryan (Talk | contribs)

Jump to: navigation, search

Contents

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Gaim - Open Source, multiple network (Recommended by Meredith) (renamed Pidgin as of April 6, 2007)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software We Like for Other Types of Online Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.

Libraries Offering SMS Reference Services

Libraries Offering SMS by AIM Hack

Libraries Using Mosio's Text a Librarian

Libraries Using Skype Reference

Libraries Using IM Reference

This section now has its own page.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox