Online Reference
From Library Success: A Best Practices Wiki
Contents |
Success Stories
IM Reference: Making the Switch
- Sherri Vokey at UNLV gets her library to switch to IM Reference [more]
- Chad Boeninger convinced his library to do a pilot project with IM Reference [more]
Software/Vendors We Like for Web-Based Reference
Software We Like for IM Reference
- Trillian - Multiple network program
- Gaim - Open Source, multiple network
- Fire - Open Source, Mac, multiple network
- Adium - Open Source, Mac, multiple networks
Libraries Using IM Reference
- Morrisville State College
- Duke University
- University of Nevada, Las Vegas
- Marin County Free Library
- St. Joseph County Public Library
- Thomas Ford Memorial Library
- Temple University
- University of Illinois at Urbana-Champaign
- Georgia Perimeter College
- Homer Township Public Library - PowerPoint presentation: IM Reference: What We've Learned (COLT, June 24, 2005)
- Wake Forest University
Libraries Using Jybe
Blogs/Websites to Watch
- ::schwagbag:: by Sherri Vokey
- Walking Paper by Aaron Schmidt
- Librarian in Black by Sarah Houghton
- Digital Reference by Stephen Francoeur
Specific Blog Posts/Articles to Check Out
- IM Me by Aaron Schmidt and Michael Stephens. Featured in Library Journal in April, 2005
- Chat Reference at Morrisville State College Library by Bill Drew. Featured in Ronan, Jana, ed. Chat reference : a guide to live virtual reference services
- Virtual Reference Software Comparative Review by Jody Condit Fagan. The Charleston Advisor, April 2005, pp. 16-35.
- How Americans Use Instant Messaging from the Pew Internet & American Life Project (September 2004)
