Services in a Multi-lingual Environment

Tips for Providing Quality Services

• PLUS: Public Libraries Using Spanish is a large resource bank offering library signs & bookmarks in Spanish, prototype forms and user brochures, various flavors of language help, and a collection of adaptable, anti-copyright articles & publicity materials.

Promoting Services

• In NSW the Working Group on Multicultural Library Services has been very successful with their promotional campaign, featuring billboards, signs on buses, postcards etc. in community languages.

Blogs/Websites to Watch

• Services to Spanish Speakers in WebJunction
• Services to Immigrants in WebJunction
• Services to Tribal & First Nation Communities in WebJunction
• The National Network of Libraries of Medicine "Multilingual Health Information" website provides a webliography of resources that provide patient education materials in numerous languages. http://nnlm.gov/train/chi/multi.html

• Sala Borsa Library of Bologna, Italy