Work Like A Patron Day

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(Specific Blog Posts/Articles to Check Out)
(Specific Blog Posts/Articles to Check Out)
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*[http://www.flickr.com/groups/worklikeapatronday Work Like A Patron Day flickr group] Add and share your photos to the WLAP Day flickr group to show your support for patrons and to give other librarians ideas for celebrating WLAP Day in their libraries.
 
*[http://www.flickr.com/groups/worklikeapatronday Work Like A Patron Day flickr group] Add and share your photos to the WLAP Day flickr group to show your support for patrons and to give other librarians ideas for celebrating WLAP Day in their libraries.
 
*[http://gathernodust.blogspot.com/2008/11/work-like-patron-day-redux.html Work Like A Patron Day Redux] A follow-up post on the experiences of the Casa Grande Public Library regarding Work Like a Patron Day.
 
*[http://gathernodust.blogspot.com/2008/11/work-like-patron-day-redux.html Work Like A Patron Day Redux] A follow-up post on the experiences of the Casa Grande Public Library regarding Work Like a Patron Day.
*[http://pln.palinet.org/wiki/index.php/Through_patrons'_eyes ] A summary of posts on the experience of libraries on Work Like a Patron Day.
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*[http://pln.palinet.org/wiki/index.php/Through_patrons'_eyes The Palinet Learship Network:Through Patron's Eyes] A summary of posts on the experience of libraries on Work Like a Patron Day.

Revision as of 00:03, 18 November 2008

"Work Like A Patron" Day is a day dedicated to making library staff more aware of what patrons experience when using the library. On this day, library staff are encouraged to "work like a patron" as possible. This includes:

  • entering and leaving the library through the public entrance (not the staff doors)
  • using the public computers to do your work
  • using only the patron interface for searching your catalog
  • using the library website to locate information
  • printing using the public printers
  • using the public restrooms
  • reserving public meeting rooms for meetings
  • sitting in the chairs/use the furniture meant for the public
  • paying your library fines (no waiving them the day before!)
  • following all library policies

By experiencing the library from the point of view of our patrons, staff can hopefully both improve the services we offer as well as empathize with patron needs and expectations.

History and Future Days

October 15th, 2008, was chosen to be the first "Work Like A Patron" Day. This date is 6 months after Library Appreciation Week (in 2008, April 13-18th). Future WLAP days will always be on the Wednesday of the week 6 months after Library Appreciation Month.

Specific Blog Posts/Articles to Check Out

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